We hold every single customer in high regard. Our foremost priority is to ensure that the women’s fashion items you order are delivered to you as swiftly as possible. The following illustrates the journey of your order from payment to delivery.

Note: Our orders only incur product fees and shipping fees (if applicable). Our customers are not required to pay for importing fees, duties, or VAT (Value-Added Tax).

Payment Confirmation

Once your order has been authorized and verified, a confirmation email will be promptly sent to you.

Processing

Typically, it takes 1 – 2 business days to process your order, regardless of the country. Please bear in mind that holidays and weekends are not counted as business days.

Shipping

Shipping generally takes approximately 7 to 14 business days to reach its destination, no matter which country you’re in. When your order is shipped, we’ll send you an email notification that includes a tracking number.

Shipping Fee: For all countries, we charge a shipping fee of 6.99 if the total order amount is less than 80. Orders totaling $80 or more qualify for free shipping.

Delivery

Please Note: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a women’s coat, it will require 1 – 2 business days of processing time followed by 7 – 14 business days of shipping time. Therefore, you can anticipate receiving it within 8 – 16 business days, regardless of the country.

Our system will automatically select the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address in your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal, and our customer service staff will notify you to either modify the address or cancel the order.

Track Order Status

You can track the status of your order independently. After your order leaves our warehouse, we’ll send you an email to inform you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.

If you wish to track your order, simply click on “Track Order” for detailed information.

If there are no updates, you can send us an email to inquire about the specifics.

Causes of Delay

Tracking updates may be delayed in the event of the following force majeure circumstances:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortages of flights and personnel during peak seasons, along with other local issues.

Contact Information

If you have any queries, please don’t hesitate to get in touch with us.

On business days, we’ll respond to you within 24 hours.