Payment – Related Questions
Q: What payment methods do you accept?
A: We accept a variety of credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay. When you reach the checkout page, simply enter your card details, and your payment will be processed securely.
Sizing – Related Questions
Q: How do I know what size to order?
A: To ensure you select the right size, we strongly recommend checking the size chart provided on each individual product page. The size chart offers detailed measurements to help you make an informed decision. If you still have doubts or need further assistance, feel free to email us at [email protected], and our customer service team will be happy to help.
Order – Cancellation Questions
Q: Can I cancel my order?
A: Yes, you have the option to cancel your order. If you cancel it before your item is shipped, you are eligible for a full refund. This allows you to make changes or reconsider your purchase without any financial loss.
Q: Can I change my order after I place it?
A: If you wish to make any changes to your order, such as modifying the item, quantity, or shipping address, please contact our customer service team as soon as possible at [email protected]. However, please note that if the order has already been shipped, it cannot be changed, so timely communication is crucial.
Delivery – Related Questions
Q: How long will it take for my order to arrive?
A: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a pair of pants, it typically takes 1 – 2 business days for us to process the order. After that, the shipping time is usually 7 – 14 business days. Therefore, you can generally expect to receive your pants within 8 – 16 business days from the date of purchase.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, we will send you an email containing a tracking number. You can use this tracking number to monitor the progress of your package and know exactly when it will arrive.
Return – Related Questions
Q: Can I return my item if I am not satisfied with it?
A: We understand that sometimes an item may not meet your expectations. That’s why we accept returns within 30 days of the date of purchase. To be eligible for a return, items must be in their original condition with all labels attached. Regarding shipping costs, if the return is due to our responsibility, such as receiving a damaged or incorrect item, we will reimburse you for the shipping costs. However, if the return is due to your personal reasons, like changing your mind or ordering the wrong size, we will not reimburse the shipping costs. For further assistance with returns, you can email us at [email protected].
Refund – Related Questions
Q: How long does it take for a refund to be reflected in my account?
A: Once we receive the returned item and verify its condition, it may take up to 7 business days to process the refund. The time it takes for the refund to show up in your account can vary depending on the processing times of different payment providers. Please be patient during this period, and if you have any concerns, feel free to reach out to us.
If you have any other queries, please don’t hesitate to contact us.
Address: RM 1001,10/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG
TEL: +852 63902792
Email: [email protected]
Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)
On business days, we will get back to you within 24 hours.